Reference

Terms and Conditions That Govern Your fbplay Account

These terms set out the rules between you and fbplay when you open an account, make deposits via GCash, Maya, or InstaPay, and use any part of our platform.

Applies to all account holdersCovers GCash, Maya, InstaPay depositsPhilippines-eligible accounts onlyUpdated when policy changesContact us for clarifications
fbplay Terms and Conditions That Govern Your fbplay Account
HOW WE MANAGE COMPLIANCE

Account Security, Data Handling and Your Rights

We apply account-level controls to keep your information and wallet balance secure. Verification steps — including identity checks tied to your GCash or Maya account name — protect both you and the integrity of our payment processing. You have the right to request a copy of the data we hold on your account and to ask us to correct inaccuracies.

Data Retention

We retain account records for as long as required under applicable law. You may request details of what we hold by submitting a written request to our support email, including your account ID.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and lobby settings. You can manage cookie permissions through your browser settings at any time.

Account Security

Your account is protected with OTP verification on login and on withdrawals. If you suspect unauthorised access, lock your account immediately from the security tab and contact live chat.

Policy Change Requests

To dispute a term, request a data correction, or ask about account closure, email support with the subject line 'Terms Request' and your account reference. We respond to formal requests in writing.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause is unclear or you believe your account has been handled in a way that does not match what these terms describe, contact us directly. We review account-related complaints against the specific clause you cite, so having your account reference number ready speeds things up considerably. Players in Iloilo City and elsewhere in the Philippines can reach us through any of the channels below.

Team online

Live Chat

Open the chat widget from your account dashboard. Cite the clause number or describe your concern and our team will review the terms against your account record.

Email Support

Send your query to our support address listed on the Contact page. Include your account ID and the specific part of the terms you are asking about for a faster response.

Account Help Centre

Browse the Help Centre from within your logged-in account for clause-specific articles covering deposits, withdrawals, account suspension, and payment verification steps.

Common Questions About fbplay Terms and Conditions

These are the questions we hear most often when account holders review the terms. If yours is not answered here, reach out via live chat or email and reference the clause you are asking about.

Yes. Every transaction processed through GCash, Maya, or InstaPay is subject to these terms. The e-wallet provider's own policies also apply alongside ours for those specific payment rails.

We can update the terms at any time, but we will notify you through your registered account or email. Continued use of your account after that notice means you accept the updated version.

If your account is suspended pending review, your wallet balance is held and not forfeited unless the suspension follows a verified breach of these terms. Contact support to understand the specific reason and next steps.

Email our support address with the subject line 'Data Request' and your account ID. We process these requests in accordance with the data handling provisions set out in these terms.

The same terms apply across the Philippines, but access to specific features depends on what local law permits in your location. Eligibility is determined at account level, not by city or region.

Submit a written complaint via our support email, citing the specific clause and your account reference number. We review each dispute against the exact terms in effect at the time of the action in question.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.