Reference

How fbplay Handles Your Rights and Obligations

These terms set out what fbplay asks of you, what we commit to in return, and how your account, data, and transactions are managed under the laws that apply to eligible Philippines players.

Account Eligibility RulesData & Privacy RightsGCash, Maya, InstaPay Wallet TermsCookie PolicyDispute Contact Path
fbplay How fbplay Handles Your Rights and Obligations
LEGAL CONTACT PATHS

Reach Us for Policy and Account Questions

If you have a concern about your rights under these terms, need to request a data change, or want to flag a dispute, use the channels below. Policy-related queries are handled separately from general account support — flag your message as a legal or data request so it reaches the right team without delay.

Team online

Live Chat

Open the chat widget inside your account dashboard. Mark your message as a legal or privacy query so it routes to the policy team rather than general support.

Email Support

Send your policy or data request to the support email shown under Account Settings. Include your registered mobile number for faster identity matching.

In-Account Request Form

Navigate to Settings, then select Legal and Data Requests. Submit the form there for data access, correction, or deletion requests tied to your account.

DATA AND ACCOUNT SECURITY

How fbplay Protects Your Data and Account

We handle your personal information with a narrow-use policy — your name, registered mobile, and linked wallet details are used only for account operation, identity verification, and regulatory compliance. We do not sell or share your data with third-party marketers. Here is how we approach the four main areas you should know about.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to measure which lobby sections you visit. You can adjust cookie preferences in your browser settings at any time.

Data Retention

Account and transaction records are retained for as long as required by applicable law. Once the retention period lapses and your account is closed, we delete or anonymise personal data.

Account Security

Login uses a one-time password sent to your registered mobile number. If your mobile number changes, update it through Account Settings before your next GCash or Maya transaction.

Your Rights and Requests

You can request access to the data we hold, ask for corrections, or request deletion. Submit these through the in-account Legal and Data Requests form and we will respond within the period required by law.

What You Asked About fbplay Legal Terms

These are the policy questions we get most often from Philippines players — on eligibility, data rights, wallet terms, and how to contact us when something needs to change.

Eligibility depends on local law in your region. You must be of legal age and accessing the service from a location where doing so is lawful. We verify identity at registration and again at withdrawal stages.

No. The e-wallet you link — whether GCash, Maya, or an InstaPay-connected bank account — must be registered under the same name as your fbplay account. Mismatched wallets are flagged during withdrawal verification.

Go to Settings, select Legal and Data Requests, and submit a data access request. We will respond within the period required by applicable law, sending details to your registered email address.

We retain transaction and identity records for as long as local law requires after account closure. After that period, your personal data is deleted or anonymised in line with our data retention policy.

We send policy update notices to the email address on your account. Continued use of fbplay after the stated effective date means you have accepted the revised terms, so keep your email current.

Reach out through live chat or the support email shown in Account Settings. Mark your message as a legal dispute so it bypasses the general queue and reaches the policy team directly.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.