Reference

How fbplay Handles Your Personal Information

Your account data — including the details you share when transacting via GCash, Maya or InstaPay — is handled with clear rules, not fine print.

Data collected only for account operationGCash, Maya, InstaPay transaction context protectedYour right to access or delete dataNo sale of personal information to third partiesPhilippines-based account scope
Explore the Lobby Read FAQ
fbplay How fbplay Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about this policy, want to request a copy of your data or need to flag a concern about how your information is handled, our account support team is the right place to start. You can reach us through any of the channels below — we aim to acknowledge privacy-related requests within a reasonable period and handle them according to what applicable law requires.

Team online

Live Chat

Open the chat icon from your account dashboard on mobile or desktop. Describe your privacy concern and our team will route it to the right handler.

Email Support

Send your request to our support email listed in the account help section. Include your registered contact number so we can verify your identity before actioning.

Account Help Centre

The Help Centre inside your account lists privacy request forms for data access, correction and deletion — each form is pre-routed to the privacy team.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Keeping your account information secure is not optional for us — it is the baseline we operate from. Below are the four core practices that shape how we handle data across registration, transactions, cookies and account retention.

Account Security and Access Control

Your account is protected by OTP verification on login and on sensitive actions like withdrawals. We log access events so unusual activity — such as a login from an unrecognised device — can be flagged quickly.

Cookie and Session Data

We use session cookies to keep you logged in during a browsing session and analytics cookies to understand which account features you use. You can manage cookie preferences through your browser settings at any time.

Transaction Data Retention

Records of GCash, Maya and InstaPay transactions are retained for the period required by applicable financial and regulatory rules. Once that period passes, records are either deleted or anonymised — we do not hold them indefinitely.

Requesting Changes to Your Data

You can request to view, correct or delete your personal data through the Help Centre or via email support. We verify your identity first — typically through your registered mobile number — then process the request within the timeframe local law prescribes.

Common Questions About Your Privacy on fbplay

The questions below cover the data and privacy situations account holders ask about most. If your specific question is not here, reach out through live chat or the Help Centre and we will give you a direct answer.

We collect your name, email address, mobile number and the details you provide during identity verification. Transaction data from GCash, Maya or InstaPay deposits is also recorded to maintain your account wallet history.

Payment processor details are handled by the respective payment rails — GCash, Maya, InstaPay — under their own security standards. We store only the reference data needed to match a transaction to your account.

Yes. Submit a data access request through the Help Centre form or email support with your registered mobile number. We verify your identity and provide a summary of stored data within the timeframe local law requires.

We do not sell your data. We share only what is necessary with payment processors to complete transactions and with service providers bound by confidentiality agreements. No data is passed to unrelated third parties for marketing.

Retention periods follow applicable Philippine law. Financial transaction records are kept for the legally required period, then deleted or anonymised. Account profile data is removed upon a verified deletion request once no legal hold applies.

Use the deletion request form in the Help Centre or contact us by email. Include your registered contact details. After identity verification, we process the deletion and confirm once complete, subject to any mandatory retention obligations.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

Related pages

InfoLegalAppfbplay AppInfoAbout Us

Related pages

fbplay Philippines fbplay Betting Glossary Pusoy Rules Explained Bingo Sound Settings Zamboanga Bingo Room Schedule